At City Key Properties ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our real estate investment platform, website, mobile applications, and related services (collectively, the "Services").
By using our Services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our Services immediately.
1. Information We Collect
A. Personal Information You Provide
- Account Registration: Name, email address, phone number, password, and profile details.
- Identity Verification: Government-issued ID, date of birth, address (for KYC/AML compliance).
- Financial Information: Bank account details, payment method information, investment history (processed via secure, PCI-compliant third parties).
- Communication Data: Messages, support tickets, survey responses, and feedback.
- Professional Details: Occupation, employer, investment experience, and accreditation status (if applicable).
B. Information Automatically Collected
- Usage Data: Pages visited, time spent, features used, search queries, and clickstream activity.
- Device & Technical Data: IP address, browser type, operating system, device identifiers, and app crash logs.
- Location Data: General geographic location derived from IP address or device settings (with your consent).
- Cookies & Tracking Technologies: We use cookies, pixels, and similar tools to enhance functionality, analyze trends, and personalize content. Manage preferences via our [Cookie Policy].
C. Information from Third Parties
- Credit bureaus, identity verification services, or financial institutions (for compliance and risk assessment).
- Public records or real estate databases (to enrich property listings and market insights).
- Social media platforms (if you connect or log in via third-party accounts).
2. How We Use Your Information
We use your data to:
✅ Provide, maintain, and improve the City Key Properties platform and Services.
✅ Verify your identity, prevent fraud, and comply with legal obligations (KYC/AML).
✅ Personalize your experience, recommend relevant properties, and deliver targeted content.
✅ Process transactions, send administrative updates, and respond to inquiries.
✅ Conduct analytics, research, and reporting to enhance our technology and offerings.
✅ Communicate about new features, promotions, or security alerts (you may opt out of marketing communications).
✅ Protect the rights, safety, and security of our users, platform, and the public.
3. Legal Basis for Processing (GDPR & Global Compliance)
If you are located in the European Economic Area (EEA), UK, or other jurisdictions with data protection laws, we process your personal data based on:
- Consent: Where you have explicitly agreed (e.g., marketing emails, non-essential cookies).
- Contractual Necessity: To fulfill our agreement with you (e.g., providing platform access).
- Legal Obligation: To comply with applicable laws (e.g., tax reporting, anti-fraud measures).
- Legitimate Interests: To improve our Services, prevent abuse, and conduct business operations—balanced against your rights and freedoms.
You may withdraw consent or object to processing at any time by contacting us (see Section 10).
4. How We Share Your Information
We do not sell your personal information. We may share data only in the following circumstances:
🔹 Service Providers: Trusted vendors who assist with hosting, payment processing, analytics, customer support, or compliance (bound by confidentiality agreements).
🔹 Legal Requirements: When required by law, subpoena, regulation, or governmental request; or to protect rights, safety, or property.
🔹 Business Transfers: In connection with a merger, acquisition, financing, or sale of assets (users will be notified of material changes).
🔹 With Your Consent: When you explicitly authorize sharing (e.g., connecting with a real estate agent or financial advisor via our platform).
🔹 Aggregated/De-identified Data: Non-personal, anonymized statistics for research, marketing, or industry reporting.
5. Data Security
We implement industry-standard technical and organizational measures to protect your data, including:
- Encryption in transit (TLS/SSL) and at rest.
- Regular security assessments, penetration testing, and employee training.
- Access controls, multi-factor authentication, and secure development practices.
⚠️ No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy;
- Comply with legal, accounting, or reporting obligations;
- Resolve disputes, enforce agreements, or protect our rights.
Typical retention periods:
- Account data: Duration of account activity + 7 years (for regulatory compliance).
- Transaction records: 7+ years per financial regulations.
- Marketing preferences: Until you withdraw consent or request deletion.
You may request deletion of your data at any time (see Section 9).
7. Your Rights & Choices
Depending on your location, you may have the right to:
🔸 Access: Request a copy of the personal data we hold about you.
🔸 Correction: Update or rectify inaccurate or incomplete information.
🔸 Deletion: Request erasure of your data ("right to be forgotten"), subject to legal exceptions.
🔸 Portability: Receive your data in a structured, machine-readable format.
🔸 Restriction/Object: Limit or object to certain processing activities.
🔸 Opt-Out: Withdraw consent for marketing communications or non-essential cookies.
🔸 Appeal: Lodge a complaint with a data protection authority (e.g., ICO, CNIL, or your local regulator).
To exercise these rights, contact us at privacy@citykeyproperties.com. We respond to verified requests within 30 days.
8. International Data Transfers
City Key Properties operates globally. Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses, GDPR adequacy decisions) to protect your data in accordance with this policy and applicable law.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18 (or 21 in certain jurisdictions). We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us immediately for prompt deletion.
10. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or your data?
📧 Email: privacy@citykeyproperties.com
📬 Mail: [Company Address]
🌐 Support Portal: www.citykeyproperties.com/privacy-support
For EU/UK users: Our Data Protection Representative can be reached at dpo@citykeyproperties.com.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email, in-app notice, or prominent website posting. Continued use of our Services after such updates constitutes acceptance of the revised policy.
12. Additional Disclosures by Region
California Residents (CCPA/CPRA)
- You have the right to know, delete, and correct your personal information, and to opt out of "sales" or "sharing" (as defined by California law).
- We do not sell personal information for monetary compensation.
- Submit verified requests via: www.citykeyproperties.com/ccpa-request
European Users (GDPR)
- City Key Properties acts as a "data controller" for most processing activities.
- You may withdraw consent or object to processing based on legitimate interests at any time.
Other Jurisdictions
Local laws may grant additional rights. Contact us to learn more about protections applicable to you.